INFINITI Middle East is elevating the ownership experience with its INFINITI VALET Program for customers across the Middle East. Launched in 2017, this service, widely commended by INFINITI owners, offers convenient vehicle pick-up and drop-off for maintenance appointments, eliminating the need for customers to visit their nearest service centre.
The INFINITI VALET Program is available in the UAE, KSA, Kuwait, Bahrain, Jordan, and Azerbaijan. Customers can easily schedule this service through various touchpoints, including the web contact form and the call centre.
Vehicles can be collected for maintenance from the customer's home or office by a VALET truck (where available), a service team member, or a recovery vehicle. Payment options include online, credit card, or cash.
The program is available to all INFINITI customers, regardless of their vehicle's age or warranty status. It can also be combined with the INFINITI Courtesy Vehicle Program, where available, to ensure uninterrupted mobility for customers while their vehicle is serviced.
As a key element of INFINITI’s commitment to luxury and its Japanese heritage, the INFINITI VALET Program embodies the brand’s principle of Thoughtful Hospitality.
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Nissan Middle East has announced the signing of two strategic partnership agreements with CAFU, a leading fuel delivery and vehicle service platform and YallaCompare, a top banking and insurance options provider, aimed at significantly enhancing Nissan customer ownership experiences in the UAE wider region. The Memorandum of Understanding (MoU) signing ceremonies took place earlier this month, with senior executives from CAFU, YallaCompare and Nissan Middle East, including Thierry Sabbagh, Divisional Vice President, President, KSA & Middle East, Nissan and INFINITI, in attendance. Representatives from Nissan’s official distributor partners in the UAE, Arabian Automobiles Company (AAC) and Al Masaood Automobiles (AMA), also joined the event.
These agreements represent a significant step towards enhancing accessibility to Nissan aftersales services, both online and offline, throughout the region. Customers can look forward to world-class service standards and the use of genuine spare parts for added safety and peace of mind. The partnership with CAFU will provide tailored aftersales offerings through the CAFU app, utilizing its network for seamless integration and increased convenience. Meanwhile, the collaboration with YallaCompare will offer exclusive insurance options from top UAE providers, including competitive agency repair pricing, for all Nissan customers.
Audi Middle East has achieved a remarkable milestone, securing the top spot in the Aftersales Warranty & Technical Support Index (STLI) so far in 2024. This prestigious ranking, used by the Volkswagen Group to assess the performance of their global aftersales importers, reflects Audi Middle East’s unwavering commitment to excellence in customer service and technical support.
Owning an Audi is an experience. It signifies a passion for precision engineering, exhilarating performance, and cutting-edge technology. To maintain that signature Audi experience, proper maintenance is essential. Where should you go to ensure your Audi receives the care it deserves? Authorised Audi service centres, equipped with genuine parts and a commitment to exceptional service, are the sensible choice.
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